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FAQs

Take a look through some quick answers to our most common questions below...

NEW! LEGO® Discovery Center

Our brand-new state-of-the-art LEGO® Discovery Center is set for a grand re-opening in March 31st 2023. We look forward to welcoming you back to our attraction! Click here to pre-book your tickets. 

The new immersive experience is designed to allow more family learning-through-play activities and will also include a new team of specialist Playmakers and Master Model Builders who will continue to inspire guests through fun, interactive LEGO® Creative Workshops.  Atlanta is one of North America’s most exciting and booming cities with a high population of young and growing families that offers the perfect environment for the new LEGO® Discovery Center to give consumers an opportunity to build on their passion for LEGO® play and building.

 The Center will be closed on September 6th as renovations begin and will reopen as a LEGO® Discovery Center Spring 2023. Our LEGO® Shop will continue to be open through the 2022 holiday season.

Our LEGO® Shop is closed but will reopen on March 31st 2023.

The new immersive experience is designed to allow more family learning-through-play activities and will also include a new team of specialist Playmakers and Master Model Builders who will continue to inspire guests through fun, interactive LEGO Creative Workshops. Explore our website for more information on the new attraction!

We are thrilled to say all Annual Pass that is active as of September 1st will receive a brand-new Annual Pass when we re-open March 31st 2023 which will be valid for one year.

We are happy to say Gift Tickets will be honored when we reopen our brand-new LEGO® Discovery Center on March 31st 2023.

Planning A Visit

Adults must be accompanied by at least one child (age 17 or under) to enter the LEGO® Discovery Center.  

All children must be accompanied by at least one adult (age 18 or over) and supervised at all times.

It does depend on the day, but generally, the LEGO® Discovery Center is quietest after 2 pm.

Like any popular attraction, we have to limit the number of guests at any one time. The best way of ensuring your child’s place is by booking tickets in advance! Please be advised that all ticket sales are non-refundable.  The average visit takes approximately 2 hours, but once inside you can stay as long as you like! 

We encourage families to interact together and explore their imagination and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours, but you are welcome to stay for as long as you wish.  

We do not allow outside food or beverage unless caring for babies or food allergies in children.

LEGO® Discovery Center encourages guests to enjoy deliciously fresh foods and snacks, and ice-cold sodas in our LEGO® Café. 

Yes, we are fully accessible for visitors with disabilities and wheelchair users.

Yes. We ensure that there are always staff members at the LEGO® Discovery Center who are trained in first aid.

We are stroller friendly, with family bathrooms with diaper changing facilities.

Children must wear shoes or sandals while playing in the center. 

While LEGO® Discovery Center Atlanta does not have wheelchairs for rent, complimentary wheelchairs are provided by Phipps Plaza and can be located at the Guest Services counter on level 1 of Monarch Plaza.

Re-entry is not permitted.  Once inside, you're free to stay as long as you like but will not be permitted to exit and re-enter without purchasing another admission ticket. 

LEGO® Discovery Center Atlanta is a 100% Smoke-Free attraction. This includes all varieties of smoking, including vape pens, mechanical cigarettes, cigars, and more. 

Tickets

To ensure our guests have the best experience possible, we have limited the number of visitors that can be in the Center at one time. All guests buying tickets online OR at the door will be required to make a reservation for an entry time.

Advanced Purchase - Best Value and Guaranteed Entry

  • Upon your arrival to the Center, you will enter the "I Have Tickets" line at the start of your reservation.
  • Please note during peak periods such as holidays, Spring break and Summer there may be a small wait upon entering the reservation line.

Walk-Up Purchase

  • If you purchase tickets at the door, you will be required to reserve the next available time slot. You will enter the 'I Have Tickets' line at the start of your reserved entry time. The only way to guarantee your entry is to reserve your tickets online.
  • Please note, during peak times, we may sell out of walk-up tickets. The only way to guarantee your entry is to purchase your tickets on advance online.

Once inside, stay as long as you like.

When booking your ticket you will be asked to select a date and time for your arrival. This helps us make your experience more enjoyable by reducing queue times, speeding up your entry in to the attraction and reducing crowding. Once inside the attraction, you may stay as long as you like! 

We strive to keep all our experiences and rides open during your visit, but this is subject to change without notice as they may be unavailable for unscheduled reasons.

Reserved tickets are any tickets purchased on our website or at the Center. 

Unreserved tickets are tickets purchased or received from our third party partners.  Guests that are a half hour late or more for their reservation are required to use this line as well. Unreserved tickets enter the Center as soon as possible when there are open reservations. 

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Center at one time. There are 15 minute windows between reservation times to control capacity in the attraction.  This creates a better experience for all our guests! 

During peak times, you may experience a short wait in the "I Have Tickets" line as guests enter the Center.  Pre-purchasing tickets in advance and having them available to scan on your mobile device will greatly improve wait times.

Guests that are a half hour late or more for their reservation will enter the "I Have Tickets" line, but may experience a longer than usual wait time.

No. Unfortunately, we do not offer refunds. However, we can change the ticket date to another date that is within 30 days of the original date of purchase. Any ticket(s) purchased from a 3rd party, must be handled through the 3rd party.

Annual Passes

Our Annual Passes are built with all of the biggest LEGO® lovers in mind! The Annual Pass includes year-long unlimited admission, discounts in our retail shop, Café, birthday parties, friends/family admission and so much more. Stay tuned for more information!

We are super proud to offer a brand new set of awesome perks for our Annual Pass members to enjoy. Stay tuned for more information!

Annual Pass holders can access the attraction throughout all of our operating hours and every day the attraction is open. LEGO® Discovery Center opens early and closes late during certain Annual Pass member exclusive events and previews. WOW!

All visitors wishing to enter the attraction must either have an Annual Pass, a pre-purchased single day ticket, or purchase a ticket at admissions.

Adults must be accompanied by children to enter LEGO® Discovery Center during regular operating hours. If you are an adult wishing to enter the Center on your own, you may do so during our scheduled Adults Night that takes place throughout the year. Annual Passes are good for admission to Adult Night events as well.

All children must be accompanied by an adult and supervised at all times during your visit to LEGO® Discovery Center. However, you may purchase Annual Passes for children and adults separately.

Yes! You can upgrade from your single-day ticket on the same day of that visit before you leave the attraction.

We do not allow outside food or beverage. However, our Annual Pass members can enjoy a 20% discount at our Café.

We encourage families to interact together and explore their imagination and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours, but you are welcome to stay for as long as you wish.

Yes, each guest must present their Annual Pass at the time of entry – one Annual Pass per visitor.

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